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Complete Property Management have been the management agents for the Tobacco Factory in the centre of Manchester since 2006. At the time they took over, there were many problems with the state of the building, the quality of service residents received, and a large amount of service charge arrears. These problems had been brought about by the poor performance of the previous management agents. I was a director at the time of transition, and was very impressed at the level of commitment Complete Property Management put into resolving the many issues. I'm pleased to say that the building's state of affairs were turned around very quickly by Complete Property Management's professional approach to their work
Darren and his team provide a personal level of service which is outstanding, and gives the Directors confidence in the smooth day to day running of the building. There is often a visible presence on site, whether it is for routine maintenance, cleaning or inspection, and residents certainly feel they are getting value for money. When any issues arise, Complete Property Management are quick to respond.
I cannot recommend them highly enough."
Andrew Howarth, Director, The Tobacco Factory Phase 1, Manchester
As a resident and a director of Mercury buildings in Manchester I am pleased to offer my comments regarding Complete Property Management.
Reliable contractors used at all times and some I have used myself for private work done in my home as a result regular excellent and thorough cleaning throughout the internal and external parts of the building carried out by very pleasant and conscientious staff who are always happy to say hello and have a quick chat.
Quick action taken against any anti-social behaviour from residents or their guests many improvements made to the building such as CCTV installed, redecoration, new carpets, and security locks etc. to name a few.
I have lived in other apartment blocks in the city centre and say with confidence that Complete Property Management are most definitely one of the best and I am happy to recommend Complete to anyone"
Director of Mercury Buildings
We commissioned Complete Property Management to help turn around our failing apartment building in Central Manchester which had serious financial and maintenance issues. In a short time they were able to successful address these problems and make it a better place to live. I would strongly recommend Complete Property Management."
John Palmoski, Director
We live on a small development of houses and apartments. Since changing to Complete Property Management we have all seen an improvement in the way the site is maintained. The previous company just took a yearly service charge and all we seemed to get in return was a sporadic garden maintenance and a lack of interest in responding to our needs. Complete visit the site monthly and when any resident contacts them to report issues these are acted on promptly and a solution is reached. The residents are much happier with the excellent service that is being provided and can see value for money."
Fiona Knight, Welldale Mews, Sale
I have worked with Complete Property Management Limited through Ilex Mill Management Company Limited since 2009.
I have always found them to be very professional, efficient, and most importantly from my point of view, pro-active.
They have made significant savings for Ilex Mill in many areas, and are continually reviewing contracts and looking where Ilex Mill can both save costs and make improvements.
They have an excellent understanding of managing sites, which I have learnt from working with other Management Companies is not always the case.
They have been extremely helpful and knowledgeable in difficult employment situations that Ilex Mill has had to deal with.
I cannot speak too highly of them."
Peter Barnes, Director, Ilex Mill
I am very pleased to endorse and highly recommend the services of Complete Property Management and company founder Darren Norris.
I and my committee had been finding very considerable problems with the level of service provided by the managing agents we inherited from our developers.
The residents' committee took over the running of this estate of approximately 150 apartments in three main buildings two years ago and has been determined from the beginning to ensure that everything possible is being done to maintain a high level of service to residents.
However our previous managing agents could not cope with the micro-managing that we require.
Since Complete Property Management began to take over last year, the service has been excellent. Complete respond immediately, take the actions requested, use their initiative wisely and provide detailed weekly and sometimes daily, updates as required. They have proved totally reliable and efficient, relieving committee members of much of the detailed day to day work of running this busy and demanding estate."
Alan Hulme, Bolton
Since complete took over the management of our building there has been an impressive change. The building is now clean and smart and a comprehensive external maintenance program has been completed. Contracts have been changed to more competitive rates and we are now budgeting for both planned and unplanned work. Service charge arrears were firmly tackled and are now negligible.
Complete Property Management have made the role of director far easier. They are professional, knowledgeable and are swift to deal with problems that arise. I would not hesitate in recommending them."
Dr Michael Pollard, Director, The Tobacco Factory Phase 1, Manchester.
Complete Property Management has been an excellent partner for Anchorage Quay Management Company. Attentive, pro-active and full of ideas and invaluable experience, we are delighted that our development is in safe hands."
David Addison, Director, Anchorage Quays
Complete Property Management took over responsibility for Balmoral Court complex in Liverpool in 2011. Previously we had been over 15 years with no managing agent and the buildings and outside already had fell into disrepair. They not only have turned the complex around managing long standing repairs and maintenance issues but they also assisted the current directors to reinstate the previous management company to enable us to have the legal rights to enforce the lease conditions and service charges. Without complete property management services the properties within the complex would have become unsaleable. They came to our rescue when all other property management agents felt we were too difficult to manage. I can highly recommend Complete Property Management services for their excellent management of the complex, support and advice given to the directors and timely responses to maintenance requests and repairs."
Maxine Dickinson, Directors, Oakleigh Management
Darren and his team come highly recommend. They offer a personal yet highly knowledgeable and professional service, nothing is too big or small for them to address and solve. Over the last few years they have dealt with a wide range of issues, from complex litigation through to everyday maintenance.
Darren is easily accessible, responding quickly to emails and telephone calls, this is reassuring and enables any issues which arise to be dealt with quickly and efficiently by his highly skilled team."
Simon East, Director, The Hawthorns, Oldham
Complete Property Management have assisted the Directors of Bramley Court in maintaining the smooth running of the complex. Always on hand for advice. Prompt in relaying information and replying to individual enquiries."
Directors, Bramley Court
This will be our second year using Complete Property Management Ltd. We have found them to be accommodating, professional, informative and ready to help and assist in dealing with the practical side that comes with running the estate and apartment block. They have also used their experience in diplomacy when dealing with tenants and owners alike."
Arthur Penkett, Director, Lea Bank Estates Management Company Ltd
After experiencing serious problems with long established estate management companies, Complete has transformed the organisation of services for our site and contributed significantly to establishing a strong financial position. Costs of power, maintenance. insurance and management fees have been reduced and contributions to LTM and Capital Funds have been increased. Local trades firms are used, problems are promptly attended to and supervision is direct and strict. The Service Charge has been maintained at the same level for 4 years."
The Directors, PMC Ltd
Complete Property Management Solutions Limited has been engaged in managing our residential site since 2010. Upon appointment, there were a number of issues such as: finances being in disarray and many maintenance issues which had accumulated over the years but had failed to be addressed. Darren and his team quickly identified these and immediately partnered with me and my fellow directors to address the issues and put together a business plan of a way forward.
Quality workmen were introduced to our site and we started to find that work that was conducted was always carried out to the highest of quality. Complete Property Management also conduct regular site visits. These happen very frequently and any findings are shared with us together with a suggested action plan of how they can be dealt with.
Over the years that I have been working with Complete, I have found Darren and his team to be extremely responsive. I feel that our site is managed superbly with an excellent, Rolls Royce service being delivered. In fact, the relationship feels more like an extension to my fellow directors rather than a property management relationship. We always feel that we can run things by Darren to gain his view, trusting his expert advice.
I have seen a massive improvement to our site since Complete took over. I am absolutely delighted with the progress that has been made over the last five years and I would highly recommend them to any residential site that is currently reviewing their property management needs."
Dawn Laycock, Director, Springwood Hall, Ashton-Under-Lyne
It is my pleasure to endorse Complete Property Management Ltd as managers for residential developments. We have employed them since 2006.
It was initially managed by an estate agent appointed by the builder. We were not satisfied with the performance of this agent and decided to make a change. As a consequence I and my fellow director began looking for a company dedicated strictly to the management of properties such as our own. Darren Norris and his company Complete Property Management were clearly well ahead of any other companies we looked at.
He and the company are extremely professional with a very proactive approach and close attention to detail. All the sub-contractors used, cleaners, electricians, plumbers, joiners, window cleaners, gardeners etc. are hand-picked and have to perform to the high standards of Complete. They know that they are expected to perform and act to required standards whilst on site and to report any areas that need attention even if this may not be in their area of speciality. For example the window cleaners report on any timber or roof slates that need attention. All are extremely polite and helpful and are always mindful that they are in a residential development so ensure that any work carried out is with a minimum of disturbance to residents.
Proactivity is demonstrated particularly in that we are confident that any relevant legislation is complied with, without any action needed on our part. Also we are notified of legislation that may affect the interior of the dwellings.
His management charges are very competitive whilst being mindful of the fact that we require and receive top quality performance. There is at least an annual review of current and proposed budgets with the directors so that we have full confidence that our finances are being managed professionally. Where new activities are required the work is put out to tender and current contractors are regularly reviewed by being subject to retendering.
The company is available 24 hours per day, 365 days per year to respond to or advise on emergencies – this extends to contact details for public utilities.
We are extremely satisfied with Complete and would have no hesitation in recommending them to anyone looking for an excellent management company for any size of development.
I can see no circumstance in which we would change despite the contacts that are made to us by other companies. It is all summed up by the company name Complete Property Management. If you would like to contact me direct to discuss any other aspect Darren has my full permission to give you my contact details."
Philip Wood (Director), The Belvedere Heights
Complete Property Management took over management of our block three years ago and have transformed both the way how we as directors work and also how the development is maintained. We have built a trusted partnership with fully transparent and responsible management, that includes consultations with directors and leaseholders about the priorities. The budget has been well managed, which has been appreciated by the leaseholders. Complete Property Management have quickly responded to all concerns and have worked with us to plan for the improvements in most efficient way. Overall, we are quite happy with the way our block is now run!"
Goran Nenadic, Director, Labrador Quay
I have dealt with Complete Property Management for 10 years. I was so happy with their service, when I left Eagley Mills in Bolton, I suggested to the Directors that we utilise their services at Wellington Court in Bury ASAP. Complete Property Management were appointed and since doing this, Complete Property Management made significant reductions.
I can only advise that the service is exactly the same as previous and the residents are very happy."
Chas Parr, Director, Wellington Court
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Complete Property Management has been an excellent partner for Anchorage Quay Management Company. Attentive, pro-active and full of ideas and invaluable experience, we are delighted that our development is in safe hands...More Testimonials